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Home » Warranty Repairs, Replacements, Exchanges and Returns

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FAQs - Warranty Repairs, Replacements, Exchanges and Returns

EU Countries and Return Items.
Can I return custom made sunglasses?
Can I replace just one arm or just one lens?
If I had a discount on my original purchase does the warranty still apply?
I have scratched the lens, am I covered by warranty?
How long does it take to process a return?
How long will it take to repair or replace my Bigatmo’s?
How do I arrange for my Bigatmo’s to be repaired?
How much will it cost to repair my Bigatmos under warranty?
How do I know if my Bigatmos are covered under warranty?
Do you pay for the shipping if it’s a warranty repair?
Do I need to send back the receipt with my returned product?
Can I return Bigatmo products?